Question 1

Quel poids supportent les couffins ?

Accepted Answer

The bassinets are made with plywood supports, so they can hold up to 9 kg. Do not use the bassinet when the baby can roll over independently while in the basket.

Question 2

How can I track my order?

Accepted Answer

Once your order has been placed, you will receive a confirmation email containing a unique tracking number. You can use this number on our website in the "Order tracking" section to get real-time updates on your delivery status. If you have any issues or additional questions, our customer service team is here to help. Simply contact us via our contact form or by email. We’re here to make sure your expectations are met at every step.

Question 3

Where are the items made?

Accepted Answer

Handmade craftsmanship is at the heart of what we do. That’s why all our products are made by hand in our workshop near Lyon!

Question 4

I have an issue with my order

Accepted Answer

Having an issue with your order and need customer support? 
We’re here to help! 
Contact us via our contact form or by email.
Please make sure to include:
1/ Your order reference. 
2/ Photos of the items.
3/ The reference of these items.

We’ll get back to you as soon as possible :)!

Question 5

Puis-je retourner un article ?

Accepted Answer

You have 14 days after receiving your order to request a return or an exchange. Please contact us at the following address before sending anything back: mespremieresmailles@gmail.com (),nous vous indiquerons la procédure et l’adresse exacte de retour. Les frais de retour sont à la charge du client, sauf en cas d’erreur de notre part ou de produit défectueux.

FAQ